FAQ

TestNexo is a marketplace for app testing. A company can hire one tester or configure and fund a campaign for several testers. Testers apply, complete the work, and build a public testing history. Payment protection covers work the company has funded.

Companies and product teams who need real people on real devices, and testers who want to apply to Testing Jobs, campaigns, and direct Offers. One account can hold both a Hiring profile and a Testing profile.

Android and iOS apps, including builds shared through Google Play closed testing, TestFlight, or private access the company controls. Platform policies still apply. TestNexo does not operate an automated device farm.

A campaign is a funded testing engagement that the client configures: tester count, eligibility, duration, tasks, evidence, and compensation. Eligible testers apply. The client admits them. TestNexo does not run the campaign as a staff-operated service.

Yes. Find a tester, view the public profile, message them, and send an Offer. After the tester accepts and the work is funded, they complete the brief and submit results for review.

The company funds the work before testing begins. TestNexo records that funded work. The tester works after funding, submits results, and earnings follow approval. Your Earnings page shows any hold before a withdrawal.

No. Store requirements and policies still apply. TestNexo helps you find testers and organize feedback. It does not control Google or Apple review.

Yes. Tester Free is enough to apply, accept Offers, work, submit, earn, and withdraw. Tester Plus only adds discovery and profile tools.

No. You never need a paid plan to apply, work, earn, or withdraw on TestNexo.

After the company approves completed work, earnings follow the payment-protection rules. Your Earnings page shows when they can be withdrawn. Withdrawal is a separate step. TestNexo does not promise an instant bank payout.

Either side can open a dispute with the evidence already on the work. Staff review the submission and contract. Outcomes can return funds, release earnings, or split them. Some cases need manual review.

Yes. Tester profiles list real devices. Company Plans control which discovery filters are included. A campaign can describe device and platform requirements in the brief.

Builds, links, and credentials are shared with assigned testers, not published on the public job page. Testers are expected to use access only for the agreed work.

Monthly platform access for companies hiring testers: Free, Starter, Growth, and Enterprise. They cover hiring and discovery limits. They are not fixed testing packages.

Tester Free and Tester Plus. Tester Plus is optional and adds saved companies, saved searches, portfolio capacity, and company filters. It is not required to work.

No. Quick Test, Standard Test, and Launch Test are not offered. A client sets the campaign and funds that amount. Subscriptions remain separate.

Unfunded work can be cancelled before funding. Funded work, approved work, disputes, unused campaign reward amounts, and platform fees follow the refund policy. External payment providers can constrain what can be returned automatically.

Yes. Hiring and Testing plans are independent. A Company Plan does not change tester limits, and Tester Plus does not change hiring limits.