TestNexo
Refund Policy
When funded work can be returned, and what still needs a decision.
TLX TECH LTD operates TestNexo. These pages explain how the product works. They are not a legal certification. A company registration number, registered office, and governing-law clause are not shown. Consumer cancellation rights that depend on a country are not stated here.
Before funding
An Offer or campaign that has not been funded can be cancelled. There is no payment to return.
After funding, before approval
Funded work that has not been approved can be disputed. A resolution may refund the company, release earnings to the tester, or split the amount. The evidence is the brief, messages, and submission on that work.
After approval
Approved work is the point at which tester earnings are calculated. Reversing an approved payment is a dispute or a manual finance case, not an automatic self-serve button.
Campaign reward pools
Tester rewards are allocated from the campaign pool when participation is accepted. Amounts that were never allocated can remain with the campaign balance. Whether an unused remainder is refunded is a settlement decision, and some cases are manual.
Platform fees
A platform fee can apply to completed marketplace payments. Fee refunds follow the same resolution as the underlying payment and are not promised separately.
External providers
If a payment was captured by an external provider, the refund has to be possible on that provider. TestNexo does not promise that every funded payment can be returned automatically, and it does not promise chargeback outcomes.